Seasonal Guest Support Assistants assist the Coordinator, Group and Member Sales with administrative and customer service duties. This is a seasonal position from early September to mid-November.
Training will take place during the month of September in the evenings after 6:00 pm. Once Halloween Nights opens in late September the hours are 4:00 pm to 10:00 pm on show nights. Days and shifts vary based on the month and show schedule. In September and November expect to be scheduled for 1 to 2 shifts per week. In October expect to be scheduled for 3 to 5 shifts per week. Weekend availability is a must. On Saturdays and Sundays in October, shifts may start at 11:00 am. The pay is $16 / hour.
Responsibilities: All responsibilities are via phone and email. This is an office based role.
- Address general phone and email inquiries with utmost courtesy, professionalism and enthusiasm.
- Answer guests’ questions and answer inquiries about tickets, packages, add-ons and assist with ticket exchanges and refunds.
- Assist with group sales, which includes fielding inquiries.
- Additional duties as required. These tasks may include, but are not limited to, assisting with mass mailings, outbound sales calls, and data mining.
Qualifications:
- This position requires a friendly, upbeat attitude and an ability to focus in a hectic environment.
- Must be able to handle all types of customers with strong composure and professionalism.
- Must be energetic, customer focused, hardworking, and be able to multitask.
- Experience with ticketing systems for cultural attractions or museums preferable, but not required.
- Must be a fast learner. Must be willing to learn and memorize Halloween Nights show nights, group discount nights, prices, and policies in a relatively short period of time.
- Must be computer literate.
- Must have experience working multiline phone systems. Must be comfortable with being on the phone for lengthy periods.
To Apply:
We are not hiring Seasonal Guest Support Assistants for the 2025 season; however, we encourage you to sign up for emails below to be the first to learn about future opportunities.
Interested in a different kind of role? Return to the overview page to explore other open Halloween Nights positions.
NO PHONE CALLS PLEASE.
Equal Opportunity Employer Statement: Eastern State Penitentiary Historic Site Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. ESPHS strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies.
Commitment to Diversity: We strongly believe in the power of diversity, equity, and inclusion. We recognize that a diverse workforce brings together unique perspectives, experiences, and talents, leading to increased creativity, innovation, and better decision-making. As such, we actively seek out and value job applicants from all backgrounds, races, ethnicities, genders, sexual orientation, ages, or disability. Our commitment to DEI extends throughout our hiring process, ensuring equal opportunities and fair treatment for all candidates. We firmly believe that by fostering a diverse and inclusive workplace, we can create a stronger, more vibrant, and more successful organization.