WAIVER OF LIABILITY
By purchasing this ticket, I release and agree to hold ESPHS and its Directors, Officers, employees, and representatives (together, the ESPHS Released Parties) harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act, or that may otherwise arise in any way in connection with my attendance at ESPHS. I understand that this release discharges ESPHS Released Parties from any liability or claim that I, my heirs, or any personal representatives may have against it with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, my attendance at ESPHS.
This release is given on my behalf, as well as on behalf of any person for whom I am purchasing tickets, including any minor under the age of eighteen (18).

By entering the property, I authorize Eastern State Penitentiary Historic Site (ESPHS) and their respective successors and assigns, to photograph, audiotape, videotape, or otherwise record me as an attendant at or participant in the Event and grant the right to ESPHS and their respective successors and assigns, to use such photographs, audiotapes, films, tapes, or other recordings, including reproductions thereof or likenesses based thereon, with or without my name or with a fictitious name, in any legal manner, in all means or media now known or later invented, and the right to copyright same. I waive all right of inspection and approval and release each ESPHS Indemnified Party from all liability arising out of the exercise of these rights.

Worry-Free Online Booking Policy for Daytime Tickets Only:

Our Worry-Free Online Booking Policy allows the flexibility to make reservation changes for our daytime tickets only, including cancellations and refunds without incurring fees, provided the refund request is submitted before the expiration date listed on the ticket. All sales are final for Summer Nights, Halloween Nights and special event tickets and there are no refunds or exchanges, including for unused tickets.

Refund or reschedule requests must be submitted via e-mail to support@easternstate.org. Include the first and last name, and e-mail entered when the original purchase was made. We will respond to your request within 24 hours. Refunds will be credited back to the credit card used for the purchase within ten business days. There are no refunds for missed reservations or cancellations requested after the date and entry time listed on the ticket.

Terms and Conditions:

Your ticket has a unique bar code that will be scanned upon arrival. Each ticket will scan only once.

DO NOT DUPLICATE! If for any reason a copy of this ticket is made, the first scanned ticket will be allowed entry, while the second ticket with the same bar code will be denied access. Visitor Service staff can verify the legitimate buyer by checking photo ID. All customers should bring a credit card and photo ID to the event.

Self-Guided Audio Tour tickets are not date or time-specific and are valid one year from the date of purchase. All other tickets are valid only for the date and time listed on the ticket. Your half hour entry window begins at the time listed on your ticket. Please plan to arrive during that 30-minute period. If you arrive late, we will do our best to honor your ticket.

In cases of extreme weather, it may be necessary to cancel a tour. In the event of a tour cancellation, we will contact you via email to notify you of the cancellation and give you the opportunity to either reschedule your tickets for a future tour, subject to availability, or request a full refund.

Warning: Eastern State Penitentiary remains in a state of semi-ruin. Visitors should exercise caution and stay within clearly marked public areas. The holder of this ticket assumes all responsibilities for any risk of bodily harm or loss of property sustained while attending this attraction and waives all rights to lay claim for damages resulting from any cause whatsoever either before, during or after the attraction.

For your safety, the penitentiary complex is monitored by a video surveillance system. No weapons (guns, knives, mace, pepper spray etc) may be brought into the penitentiary. Our security team reserves the right inspect all bags and pat down randomly selected individuals. Not recommended for children under the age of seven (7).

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